Privacy Policy

Personal Information We Collect

Information You Give to Us

We collect personal information that you voluntarily provide to us when you:

• Register for an account or use our workforce management services
• Subscribe to our newsletter or marketing communications
• Contact us through our website, email, or customer support
• Participate in surveys, contests, or promotional activities
• Provide feedback or testimonials

This information may include your name, email address, phone number, company information, job title, and any other information you choose to provide.

Information We Collect Automatically

When you use our services or visit our website, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Performance metrics and error reports
• Cookies and similar tracking technologies

Information We Collect from Other Sources

We may receive information about you from:

• Third-party integrations with your contact center platform
• Business partners and affiliates
• Public databases and social media platforms
• Marketing and analytics providers

How We Use Personal Information

We use the personal information we collect for various purposes, including:

• Providing Services: To deliver our workforce management platform and related services
• Research and Improvement: To analyze usage patterns and improve our products
• Communication: To respond to inquiries and provide customer support
• Security: To protect against fraud and unauthorized access
• Marketing: To send promotional materials and product updates (with your consent)
• Legal Compliance: To comply with applicable laws and regulations

How We Share Personal Information

We may share your personal information in the following circumstances:

Service Providers

We work with trusted third-party service providers who help us operate our business, including cloud hosting providers, payment processors, and analytics services. These providers are contractually bound to protect your information.

Payment Services

When you make payments, we share necessary information with payment processors to complete transactions securely.

Legal Requirements

We may disclose information when required by law, court order, or government request, or when necessary to protect our rights and safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of the transaction.

Affiliates

We may share information with our corporate affiliates for business purposes, subject to this privacy policy.

Marketing and Analytics

We may share aggregated, non-personally identifiable information with marketing and analytics partners.

With Your Consent

We may share information for other purposes with your explicit consent.

Security

We implement comprehensive technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and employee training programs.

Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary based on the type of information and applicable legal requirements.

Children

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected information from a child under 16, we will take steps to delete such information promptly.

User Choices

You have several choices regarding your personal information:

• Access: You can access and review your account information through our platform
• Update: You can update your personal data at any time through your account settings
• Opt-out: You can unsubscribe from marketing communications using the links in our emails
• Delete: You can request deletion of your account and associated data by contacting us
• Portability: You can request a copy of your personal data in a structured format

Supplemental Notices

European Economic Area, United Kingdom, and Switzerland

If you are located in the EEA, UK, or Switzerland, you have additional rights under applicable data protection laws, including the right to object to processing, request restriction of processing, and lodge complaints with supervisory authorities.

United States

For users in certain U.S. states, additional privacy rights may apply under state privacy laws. Please contact us for more information about exercising these rights.

Changes to Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date at the top of this page.

Contact Information

If you have questions about this privacy policy or our privacy practices, please contact us: